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Post by Deleted on Nov 28, 2022 17:46:26 GMT 12
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Post by fish on Nov 28, 2022 17:56:29 GMT 12
Funny, month before last Burnsco did a big PR piece in Boating NZ about how they are (were) the oldest NZ owned retailer in the country. Founded in the 1800's or something.
True story.
We used to have a Burnsco trade account. We used to buy all boat stuff (and lots of other shit) at Burnsco, no questions asked. Wouldn't check the price at the competition or anything.
Then, one day Burnsco got a new accountant. Sent us a letter telling us we weren't spending enough and to fuck off. Fairly much literally, just closed our account.
All of a sudden I started shopping at Smart Marine, and realised they are cheaper than Burnsco on maybe 70% of products.
Burnsco lost a big chunk of revenue and alienated a loyal customer. The regular Burnsco staff were extremely apologetic, but it was a "head office" thing. Apparently a large number of account holders got the arse at the same time.
I really rate Smart Marine now ;-)
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Post by Fogg on Nov 28, 2022 18:00:09 GMT 12
Marine Deals
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Post by Deleted on Nov 28, 2022 18:01:25 GMT 12
I would shop Smartmarine Manukau but closed Sunday/Monday There knowledge on electronics not the best.
Burnsco convenient for me.
Between them spent close to $1200. over last month.
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Post by Deleted on Nov 28, 2022 18:03:07 GMT 12
Tried them and service not great under warrenty. I brought from you not your supplier.Your problem,now repair/replace or money back.Like so many retailers that do not understand the CGA |
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Post by armchairadmiral on Nov 28, 2022 19:50:22 GMT 12
Funny, month before last Burnsco did a big PR piece in Boating NZ about how they are (were) the oldest NZ owned retailer in the country. Founded in the 1800's or something. True story. We used to have a Burnsco trade account. We used to buy all boat stuff (and lots of other shit) at Burnsco, no questions asked. Wouldn't check the price at the competition or anything. Then, one day Burnsco got a new accountant. Sent us a letter telling us we weren't spending enough and to fuck off. Fairly much literally, just closed our account. All of a sudden I started shopping at Smart Marine, and realised they are cheaper than Burnsco on maybe 70% of products. Burnsco lost a big chunk of revenue and alienated a loyal customer. The regular Burnsco staff were extremely apologetic, but it was a "head office" thing. Apparently a large number of account holders got the arse at the same time. I really rate Smart Marine now ;-) Did it to me too....told me I hadn't spent the amount I had agreed too. I never agreed to anything. Anyway they lost my business and that of friends and acquaintances. . Smart Marine,Mitre 10 Bunnings now get it. I drive past Burnsco to avoid dealing there. Not so much what they did but the way they did it. |
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Post by em on Nov 29, 2022 6:37:00 GMT 12
Don’t buy victron gear from them . Even at half price some of it’s still not as cheap as buying direct from victron nz |
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Post by ComfortZone on Nov 29, 2022 10:07:31 GMT 12
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Post by Fogg on Nov 29, 2022 16:21:01 GMT 12
Burnsco owners (smartly) exiting pre-recessionary NZ market, would be my pick.
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Post by dutyfree on Nov 30, 2022 8:28:13 GMT 12
I understand as a family business, they had decided to sell i.e. the family had expanded, not all working in business and so as is often the case the non-working want to see the money
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Post by Deleted on Nov 30, 2022 12:35:48 GMT 12
Why pay retail when you can import it??
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Post by GO30 on Dec 1, 2022 17:10:37 GMT 12
They have been trying to hawke themselves for a long while. They even tried West Marine so years back.
It'll be interesting to see what happens now a pretty dam smart management team takes over.
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Post by fish on Dec 1, 2022 17:43:01 GMT 12
They have been trying to hawke themselves for a long while. They even tried West Marine so years back. It'll be interesting to see what happens now a pretty dam smart management team takes over. Maybe they wont tell all the custy's with accounts to fuck off? Its like super revolutionary. Could do working groups and get management consultants in and all sorts to come up with that idea. If they weren't spending enough, maybe wind back the discounts a tad? |
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Post by Deleted on Dec 1, 2022 23:47:57 GMT 12
They have been trying to hawke themselves for a long while. They even tried West Marine so years back. It'll be interesting to see what happens now a pretty dam smart management team takes over. Maybe they wont tell all the custy's with accounts to fuck off? Its like super revolutionary. Could do working groups and get management consultants in and all sorts to come up with that idea. If they weren't spending enough, maybe wind back the discounts a tad? Their loyalty scheme is a joke $500 = $10 voucher. At least smartmarine its instant. |
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Post by em on Dec 2, 2022 6:05:58 GMT 12
In defence of our local Burner they are very quick to sponsor some of our club events and also sponsor our womens Elliott 650 with a generous yearly maintenance account .
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